how to order

1.

Select the MotionKitty service you would like to purchase from the range offered.  Details of these can be found on our Services page or go straight to our Place Your Order page.

2.

Click the BUY button which will open up an email link to MotionKitty HQ, where you can:

  • confirm the MotionKitty service you require

  • add any additional information that might be useful for us to know when working on your animation/trailer/design e.g. any particular requirements, features etc that you would like us to focus on

  • attach your image (this should be a sufficient quality JPEG or PNG file that you are authorised to use)

3.

We will check your brief/confirm estimate and send you an email with a payment link via Worldpay or PayPal, reputable, secure payment services.

4.

Once we receive your payment we will start work.  Our turnaround is usually 3-5 days from payment receipt for animations.  We will advise timings for video trailers and design tweaks following your brief, but these are typically completed within 10 days.

We will send you 2 animation versions for approval/comment in MP4 format.  For video trailers we can discuss primary sizing e.g. 16:9 or 4:5, dependent on where it will be used.

We use a reputable file transfer service (WeTransfer) to send our files due the file size, so look out for an email from WeTransfer referencing suzanne@motionkitty.com in your inbox or spam folder.

Should you require any adjustments/tweaks please email us promptly.  We will endeavour to make requested changes within 2 days.

5.

Now you can use your MotionKitty animations/trailers/designs. Where possible, please reference us by adding 'Animated by motionkitty.com' and tag us on social. Thanks!

We would love to showcase this on our testimonial page if you would like to provide a short reference for our work.  You can see what we have done for other authors here.

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TERMS

  • By supplying your image(s) to MotionKitty you confirm that this is the final, approved version that we should use and that you are authorised to use the image(s).

  • We aim to turn around your animation within 3-5 days and video trailer or design tweak within 10-14 days, but in busy periods this may be extended and we will advise you if this becomes necessary.

  • We endeavour to meet any particular requirements within your brief, however we cannot guarantee that all requests can be met due to software and image content restrictions.  We will discuss alternative treatments should that be the case.

  • Sometimes we are unable to animate images that do not meet acceptable quality/standard/content conditions. If we cannot work on your image we will contact you to let you know and discuss alternative options.

  • We will supply 2 animation versions for each image and you are free to use one or both.

  • We will undertake up to 2 rounds of review and amendments within our animation cost.  In the unlikely event that you require further amends, these will be charged at £2.99 per revision.

  • We ask, where possible, that you credit your animation with 'Animated by motionkitty.com' and video trailers with 'Video Trailer by motionkitty.com'.

  • Payment is in £ GBP (UK Pounds Sterling) only and must be made in advance of work starting through either our Worldpay or PayPal link .

  • Once purchased, no refunds can be offered as work will have already commenced.

  • Computer viruses can be transmitted via email.  We use up to date antivirus software but no liability is accepted for any damage caused by any virus transmitted through our emails.

  • Whilst using animated images and trailers will likely boost your online presence we cannot guarantee an increase in likes, click throughs, sales etc.

  • By using our services, you agree that we may use the work on our website and social media platforms to showcase our services. If you need us to hold back on this for any reason e.g. embargo, upcoming launch/reveal etc. please let us know when you brief us.

  • By providing your contact details you agree that we may contact you from time to time with MotionKitty promotions, offers and news and to request a testimonial. We do not sell customer data to third parties.

We may update these terms from time to time.  Please check before purchasing.  Latest version dated 13 May 2021.